Refund Policy

We want you to be happy with your Play, Say & Practice™ materials. Our return and refund terms differ depending on whether you purchased a physical curriculum kit or a digital product.

Physical Curriculum Kits & Storyboards

Physical items (Curriculum Kits, Student Storyboards, and Parent Curriculum sets) may be returned within 30 days of purchase for a refund, provided they are unused and in their original packaging. Damaged or defective items are eligible for a replacement or refund regardless of the 30-day window — just contact us with photos of the issue.

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping method, since we can’t issue a refund for a return that doesn’t reach us.

Digital Downloads & Virtual Learning Membership

Because digital lesson downloads and Virtual Learning membership access are delivered instantly and can be copied or used immediately, they are non-refundable once purchased. If you experience a technical problem accessing a digital product, contact us and we’ll make it right.

Refund Processing

Once a returned physical item is received and inspected, we’ll email you to confirm approval. Approved refunds are credited automatically to your original payment method within a few business days.

Exchanges

We’re happy to replace defective or damaged items at no cost. Contact playsaypractice@comcast.net to arrange an exchange.

Questions

If anything about your order doesn’t seem right, reach out any time at playsaypractice@comcast.net — we’ll work with you to sort it out.